Refund policy

At Thomson Carter, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a 30-day return window. You have 30 days from the date you receive your item to initiate a return.

Return Conditions

To be eligible for a return, your item must be in its original, unused state – unworn, with all tags attached, and in the original packaging. You will need to provide your receipt or proof of purchase.

To initiate a return, please contact us at EleanorFarmer601061@outlook.com. We do not accept returns that are sent to us without prior authorization. Once your return request is approved, we will provide specific shipping instructions and the return address for your package.

Return Shipping Fee

If the product arrives damaged, is different, or not working, Thomson Carter will offer the return and exchange shipping fee. If the customer needs to return or exchange the product for personal reasons, the customer pays the return shipping fee.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have not received your refund after 7 business days from our confirmation, please contact us at EleanorFarmer601061@outlook.com.